Theo Lovejoy

Objective

  1. To perform dynamic technical and organizational work involving teamwork. Interested in full-time, part-time, and contract offers. Relocation considered and business travel is ok.

Qualification Highlights

  1. •More than twenty years professional experience as a technical engineer in a wide spectrum of capacities

  2. •Proficient in analog and digital audio systems specification, installation, troubleshooting, and operation

  3. •Over 15 years experience supporting pro audio product development engineering and manufacturing

  4. •Extensive experience in live sound reinforcement mixing, recording studio engineering, and staging

  5. •Eight years experience as a professional audio products technical writer, editor, and publisher

  6. •Broad experience with artist relations, customer service, and subcontractor management

  7. •Five years experience as pro audio products factory bench repair technician

  8. •Exceptionally broad range of technical, organizational, and creative abilities

  9. •Strong project management, research, and administrative capabilities

  10. •Outstanding written, verbal, and interpersonal communication skills

  11. •Experienced with startup enterprises

Personal Qualities

  1. •Extraordinary integrity with meticulous attention to detail

  2. •Highly intelligent, resourceful, and competent

  3. •Conscientious, reliable, and autonomous

  4. •Mature, respectful, optimistic, and friendly 

Professional Experience

  1. Product Development Engineering Contractor, Universal Audio, Scotts Valley CA, 12/2001 - present

  2. Provide advanced technical and administrative support for engineering and marketing teams developing sophisticated audio production tools. Responsible for all aspects of customer-facing software technical documentation including writing, page layout, diagrams, editing, and publishing for print and screen. Produce operation manuals, instruction sheets, technical bulletins, release notes, help files, and support websites. Execute final-pass editing and proofing of critical documents including marketing materials. Administrate databases, software accounts, user forums, and external teams. Design, implement, improve and manage technical workflow processes. Participate in product design review teams. Perform product aural testing and quality assurance. Configure, operate, and troubleshoot complex audio software and hardware DAW systems on Mac and PC. Develop software application installers. Create master product CD-ROMs. Staff trade show booths and industry events. Support and train less experienced personnel.

  3. Sound Design Engineering Contractor, E-mu Systems, Scotts Valley CA, 12/1998 - 12/2001

  4. Developed factory audio content for keyboard musical instruments and MIDI sound modules. Edited, converted, transferred, archived, and cataloged digital audio libraries. Coordinated freelance sound designers. Operated proprietary software systems and databases. Configured and maintained complex Mac and PC audio systems.

  5. Technical Engineer, BitHeadz, Capitola CA, 10/1997 - 12/1998

  6. Responsible for technical aspects of music software company. Installed and maintained Mac and PC computers and networks. Developed audio product specifications, documentation, and user manuals. Evaluated software features and aural quality. Produced and performed music product demonstrations. Staffed trade show booths.

  7. Technical Services Manager, InVision Interactive, Palo Alto CA, 3/1993- 10/1997

  8. Responsible for technical aspects of music software company. Purchased, installed, and maintained Mac and PC computers and networks. Supervised and trained SQA and support staff. Managed external vendors and contractors. Wrote, edited, and published audio product manuals and internal technical documents. Designed, implemented, and administrated SQA bug tracking databases and reports. Specified product features, functionality, and user interface. Scheduled and engineered recording sessions. Developed audio content for a variety of keyboard and computer music products, including sample library CD-ROMs, synthesizers, audio plug-ins, and video game consoles.

  9. Director of Customer Support, Sweetwater Sound, Fort Wayne IN, 3/1992 - 2/1993

  10. Managed all operations for technical support and repair departments of leading national high-volume music products retailer. Supervised phone support and bench repair staff. Collaborated with external manufacturers and vendors. Designed, implemented, and improved workflow processes. Assessed, resolved, and prevented crisis situations. Administrated budgets and purchasing. Volume grew an astounding 150% during tenure.

  11. Customer Service Technician, E-mu Systems, Scotts Valley CA, 3/1987- 3/1992

  12. Provided top-tier technical support and deep troubleshooting to end users and repair technicians for advanced musical instrument keyboards. Administrated external service centers and CRM databases. Performed diagnostic troubleshooting, bench repair, and calibration of digital audio sampling systems. Operated oscilloscopes, signal generators, multimeters, and soldering irons.

  13. Audio Consultant, TheoSound, San Francisco Bay Area CA, 1985 - present

  14. Freelance audio engineer specializing in pro audio product development, live sound reinforcement, and record production.

Education

  1. Cabrillo College, Aptos CA - Electronics Technology Program

  2. Santa Cruz High School - Class of 1980

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